Nelson Floods - Insurance & Claims information

Nelson Floods - Insurance & Claims information

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2022 August 23

Following the recent severe weather event in Nelson Tasman & Marlborough we hope that you and your families are safe and well. We understand this is stressful time and want to let you know we are here to support you.

Many of you have now had the opportunity to return to your home or business to assess what, if any, damage has been caused.

Safety is always our top priority, so it’s important that if your home or business has been affected, only return to them if it’s safe to do so.  Please make sure the building is all right to enter and carefully check the structure for damage, as well as gas, water or electrical lines and appliances. 

If there’s a risk of further flooding, or you notice water levels rising, move valuables, appliances, and furniture off the floor. Tie down large items, like trampolines and outdoor furniture. If you can, turn trampolines upside down to minimise the risk of lifting.  Move smaller items indoors. 

Never wade through flood water and avoid using vehicles or electrical appliances that might have water damage.  Wear gloves, masks, and protective gear so you don’t come into contact with anything dangerous.

Last week our team issued claims forms/links to those clients we anticipated being affected.  Should you need to make a claim and have not received a form, please utilise the following links:

General Property Claim Form

 Motor Vehicle Claim Form

 To ensure we can support you best, we recommend that claims are lodged sooner than later.  A brief description of the estimated damage, including photos of damaged or destroyed property, is sufficient to get the process underway.

 Please include Flood Damage/ Landslip in the subject line so that your claim is prioritised.

 Insurers are now managing EQC claims themselves, which is a positive step.  Whilst they have teams on the ground locally, we estimate it may take up to 2 weeks before full assessments can be made, particularly given the limited road access in the region.

 If you have your home insurance arranged via ICIB, it is likely that you will have a limited Alternative Accommodation cover, included in your policy, whilst it is unsafe for you to be in your home.   

 Should you require emergency accommodation for your pets, or supplies e.g., clothing, shoes, other contents, etc we consider these to be emergency costs under extraordinary circumstances.  Please remember to keep a record of costs, including receipts/invoices, incurred to include in your final claim.

 Remember our team is here to assist you, whatever your circumstances.  Should you have any queries and want to talk to us in more detail please don’t hesitate to contact your broker directly, or our claims team on or

  • Jerry Wong -       027 700 1831
  • Jamie Reader -   027 700 9745
  • Jeremy Song -    027 217 9302
  • Ben Davies -       027 700 9871

You might also find the civil defence link for Nelson Tasman helpful What support is available and where can you get help - Nelson Tasman Civil Defence

Stay safe

The Team and ICIB