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Canterbury / Wellington extreme weather event

Canterbury / Wellington extreme weather event

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2025 October 23

Important information for those in Canterbury and Wellington who have been impacted by October's extreme weather events.

The Canterbury & Wellington Regions are currently experiencing extreme weather - a State of Emergency has been declared for the Canterbury region.

We are here to help you if you have suffered property damage or loss. For emergency works please contact us immediately or reach out directly to our disaster recovery and management partner:

Johns Lyng NZ

0800 554 695
www.johnslyng.co.nz

Property damage / insurance claims

Your number one priority is the safety of you and your family.

For anything URGENT (where your property is uninhabitable or there are safety concerns), please contact your local ICIB office immediately to speak to one of our claims specialists or your broker.

For NON-URGENT claims, please complete the claim form on our claims page here and one of our team will be in touch with you as soon as possible to support you through the claims process.

If you have suffered damage, follow these steps to help speed up recovery:

  • Do not do anything that puts your safety at risk or causes more damage to your property.
  • Take photos of damaged property to help speed up the assessments and claims process, and if safe, keep damaged items for assessment by your insurer.
  • Get essential services repaired and keep copies of invoices.
  • Make your home safe and sanitary but don’t do non-essential repairs.
  • Always wear protective gear, including gloves and masks, in case you’re exposed to hazardous material.

Please refer to the NZ Civil Defence agency for updated information: www.civildefence.govt.nz

You can find our contact information here.