Auckland flooding & Cyclone Gabrielle - Insurance & claims information

Auckland flooding & Cyclone Gabrielle - Insurance & claims information

< Back

2023 February 15

If you have been affected by the Auckland flooding or Cyclone Gabrielle our team are here to assist.

If you need to lodge an insurance claim, here is some important information to help you.

Property Damage / Insurance Claim

Your number one priority is the safety of you and your family.

For anything URGENT (where your property is uninhabitable or there are safety concerns), please contact your local office immediately to speak to one of our brokers or call one of the claims listed at the bottom of this page.

For NON-URGENT claims, please complete the claim notification below and one of our team will be in touch with you as soon as possible to support you through the claims process.

If you have suffered flood damage, follow these steps to help speed up recovery -

  • Do not do anything that puts your safety at risk or causes more damage to your property
  • Take photos of damaged property to help speed up the assessments and claims process, and if safe keep damaged items for assessment by your insurer
  • Don’t enter flood water, and don’t operate cars or electrical appliances that may have been flooded
  • Get essential services repaired and keep copies of invoices
  • Make your home safe and sanitary but don’t do non-essential repairs
  • Always wear protective gear, including gloves and masks, in case you’re exposed to hazardous material

If you need to make a claim, you can do so using one of the following forms. You may also call us on one of the numbers listed below if you have any immediate concerns.

General Property Claim Form

Motor Vehicle Claim Form

To ensure we can best support you, we recommend that claims are lodged sooner than later.  A brief description of the estimated damage, including photos of damaged or destroyed property, is sufficient to get the process underway.

Please include Flood Damage/ Landslip in the subject line so that your claim is prioritised.

If you have your home insurance arranged by us, it is likely that you will have a limited Alternative Accommodation cover, included in your policy, if it is unsafe for you to be in your home.   

Should you require emergency accommodation for your pets, or supplies e.g., clothing, shoes, other contents, etc we consider these to be emergency costs under extraordinary circumstances.  Please remember to keep a record of costs, including receipts/invoices, incurred to include in your final claim.

Remember our team is here to assist you, whatever your circumstances.  You can contact our claims team on or

  • Jerry Wong -       027 700 1831
  • Jamie Reader -   027 700 9745
  • Jeremy Song -    027 217 9302
  • Ben Davies -       027 700 9871
More information

Civil Defence is providing regular updates and tips, which you may find helpful on the Civil Defence website.

Auckland District Council also has up-to-date information for your area on their website.

Stay safe