Crash management support

Our Crash Management solution delivers specialised expertise and tailored service solutions to support driver safety, and save clients time and money. 

Crash Management is a 24/7 one-call solution for clients involved in a car accident, including fleet operators and individual drivers.  The ICIB Brokerweb Claims Team and Crash Team work closely together to ensure a superior claims/repair experience that is seamless, supports continuous mobility, and minimises the vehicle’s time-off-the-road. ​

You can contact our Claims Team to lodge a claim and request the full Crash Management service, or call the Crash Team direct on 0800 2CRASH (0800 227274).  Your personal case manager will co-ordinate everything for you from the point of impact through to the day of re-delivery.  Service features include:​

• 24/7 nationwide coverage with a maximum call response time of 60 seconds.
• Emergency road-side accident assistance including salvage/towing co-ordination.​
• Free courtesy cars for all ICIB Brokerweb clients OR free A-grade rental cars, SUVs, utes & vans for not-at-fault drivers​.
• A dedicated and pro-active case manager​.
• Over 100 quality collision repair facilities nationwide with priority service scheduling.​
• Cloud-based portal automating progress reviews and regular client updates so you always know what to expect and when to expect it​.
• Protocols controlling collision repairs to manufacturers specifications, to protect the vehicle’s integrity and value, and on-going driver safety​.

​The premium Crash Management service solution is available on 0800 2CRASH (0800 227274) and guarantees quality, convenience and seamless mobility. 

Whether it’s a car park fender-bender or a more serious incident that requires towing, the Crash Team has the answer.  Request glove-box brochures & window stickers for your vehicles now “just in case”.​