Complaints Policy

If you have any concern about the service that we have provided you should contact your Broker in the first instance.

If your complaint is not satisfactorily resolved you should contact our Managing Director on 09 3774314 or put your complaint in writing to:-

The Managing Director
ICIB Ltd
PO Box 3174
Auckland

If you are not satisfied by the outcome determined by our Managing Director, you may contact:-

Financial Service Complaints Ltd
PO Box 5967
Wellington 6145
Phone: 0800 347257
Fax      04 47203727
Email   info@fscl.org.nz
Web     www.fscl.org.nz

Tell us what you think

We welcome your questions and comments about our complaints policy. If you have any concerns or complaints, please contact our Managing Director at the above address or our website form.